Terms of service

These Terms of Service (the “Terms”) form a binding agreement between you, or the entity you represent (“you”, “your”), and TenderOS (“TenderOS”, “we”, “us”) and govern your access to and use of the TenderOS platform, websites, APIs, and any related services (the “Service”).

By accessing the Service, creating an account, or accepting these Terms in an order form, you confirm that you have read, understood, and agree to be bound by them. If you do not agree, do not use the Service.

The Service is provided to organisations. The individual who creates an account on behalf of an organisation represents that they are authorised to do so. You are responsible for the activity that occurs under your accounts and for keeping credentials secure.

We support SSO via SAML 2.0 and recommend you enable it for all users on the Growth plan and above. Access between users in your organisation is governed by the role and attribute-based access controls (ABAC) you configure in the Service.

The Service is offered on a subscription basis. Fees, seat counts, page quotas, and renewal cycles are stated on the public pricing page or in your signed order form. Subscriptions renew automatically unless cancelled at least thirty (30) days before the renewal date.

We will invoice you in arrears for usage above your plan's included fair-use cap, with itemised breakdowns for vision pages, embeddings, and generated tokens.

You agree not to use the Service to:

• Infringe the intellectual property rights of any third party.
• Process content that is unlawful, defamatory, or in violation of export-control or sanctions regulations applicable to you.
• Reverse engineer, decompile, or extract the underlying models, prompts, or weights of the platform.
• Use the Service to generate fraudulent submissions to procurement authorities; you remain solely responsible for the truthfulness of every bid you submit.

As between you and TenderOS, you own all rights, title, and interest in the documents and data you upload (“Customer Data”) and the proposals you generate. We retain ownership of the platform, models, prompts, schemas, and software.

You grant us a limited, non-exclusive licence to host, process, transmit, and display Customer Data solely as required to provide the Service to you.

The Service generates draft text, summaries, compliance scores, and other artefacts using machine-learning models. These outputs are probabilistic and may contain errors, omissions, or misclassifications even when grounded by your knowledge base.

You are responsible for reviewing all AI-generated content before submitting it to any procurement authority. The citation locking, compliance scoring, and verification features of TenderOS are aids, not substitutes for, human review.

Each party may receive information that is confidential to the other (“Confidential Information”). Customer Data is your Confidential Information. Our software, prompts, and roadmap are our Confidential Information. Each party agrees to protect the other's Confidential Information with the same degree of care it uses for its own confidential information, and in no event less than reasonable care.

We warrant that the Service will be provided with commercially reasonable skill and care, in line with the Service Level Agreement referenced in your order form (if any).

Except as expressly set out in these Terms, the Service is provided on an “as is” basis. To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied, statutory, or otherwise.

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, or punitive damages, even if advised of the possibility of such damages. Each party's aggregate liability arising out of or relating to these Terms will not exceed the fees you paid us in the twelve (12) months preceding the event giving rise to the claim.

Either party may terminate these Terms for material breach if the other party fails to cure the breach within thirty (30) days of written notice. On termination, your access to the Service will end and you will have thirty (30) days to export your Customer Data.

We may update these Terms from time to time. Material changes will be notified to your account email at least thirty (30) days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-laws principles. Any dispute arising under these Terms will be brought exclusively in the courts of Lahore, Pakistan, unless your order form states otherwise.